Frequently Asked Questions

  • What platform will my site be created on?
    The Beautiful Business Co uses the Squarespace platform.

  • How much will my project cost?
    Each project is different and I offer a complimentary consultation to discuss all the details, and you’ll also receive a proposal invoice to review.

  • What is your refund policy?
    Once the payment for your investment processes, it is not refundable.

  • How long will my project take?
    Prior to your investment, we will discuss the delivery date of your project, and other details, and the date of the completion for your project will be stated on your proposal invoice. Once you have made your investment, I will send you a detailed project timeline, which includes a schedule of items needed to complete your project, and then you will receive an updated timeline after each step has been completed, or after new items have been submitted.
    Please note: delays in the delivery of content, approval of images, etc., or the rescheduling of phone meetings will result in the delay of production and completion.

  • Are revisions included in my initial investment?
    Revisions during the process of creating your project are unlimited, and included, but once your project has been completed, additional revisions may incur additional fees.

  • Who purchases the domain name?
    Domain names must be purchased by you prior to the commencement of work.
    Brainstorming sessions to help choose your domain name are available - please inquire.

  • Who purchases the stock images for my project?
    Stock images are purchased by The Beautiful Business Co.
    All image files, and links to the company we purchased from will be sent to you upon the completion of your site, and then you may use them in accordance with the stock image company’s policies.

  • Who owns the stock images used on my site?
    The stock image company owns the imagery, and then licenses the images royalty-free to The Beautiful Business Co for use on your site, at which time the license transfers to you. All image files, and links to the company we purchased from will be sent to you upon the completion of your site, and then you may use them in accordance with the stock image company’s policies.

  • Who owns the copyright to my project?
    Once the project has been delivered, you own the copyright on all digital designs, artwork, website, etc.

  • Who owns the Squarespace theme used for my website?
    Squarespace owns the theme, and then licenses it to The Beautiful Business Co during the creation of your site. Once site ownership is transferred to you, the license of the theme also transfers to you. The very best theme for your project will be expertly chosen by The Beautiful Business Co, and the cost of using Squarespace themes are included in the annual or monthly fees paid by you and which begin once the project is completed.

  • Who is responsible for website fees, such as eCommerce and other such fees?

    You are responsible for all fees related to the operations and maintenance of your website.

 POLICIES

  • Once your payment processes, it is not refundable.

  • Payment is due prior to the commencement of work.

  • Domain names must be purchased prior to the commencement of work.

  • Client is responsible for the GDPR compliance of their site, which includes the Cookies banner language.

  • Squarespace annual or monthly subscription must be purchased prior to the delivery of work, but please wait until the transfer of ownership for your site is ready; as at that time, you will receive a code for 20% off your annual subscription.

  • 24-hour cancellation required for all phone meetings.

  • Payment of your invoice constitutes acceptance of our policies.

 

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